Frequently Asked Questions

Everything you need to know about your luxury fragrance journey.

Are the perfumes sold on Samawa original?

Yes, we guarantee that all our fragrances are 100% authentic and sourced directly from authorized distributors or the perfume houses themselves.

What is the estimated delivery time?

Orders within the UAE are typically delivered within 24 to 48 hours. International shipping times vary by location, usually ranging from 5 to 7 business days.

Can I return a perfume if I don't like the scent?

To maintain hygiene standards, we only accept returns for products that are unopened, in their original shrink-wrapped packaging, and returned within 7 days of delivery.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, and Cash on Delivery (COD) for customers within the UAE.

How should I store my perfumes to ensure they last?

We recommend storing your fragrances in a cool, dark place away from direct sunlight and humidity, such as a closet or a dedicated perfume drawer, to preserve the scent integrity.

Do you offer gift wrapping services?

Yes, we offer premium gift wrapping options and personalized notes which can be selected at the checkout page to make your gift extra special.